CT99 Privacy Policy — Your Data, Our Responsibility

CT99 believes your personal data belongs to you. This privacy policy explains how CT99 collects, uses, and safeguards your information. It applies to the CT99 website, mobile app, and all associated services.

CT99 complies with Bangladesh's data protection laws and international standards. We treat your privacy with the utmost seriousness and will never sell or share your personal information with third parties without your consent.

This policy is written in English to ensure CT99's Bangladeshi members can understand it easily. If any part is unclear, you can get further clarification through the support team.

CT99 collects two types of data — information you provide directly, and data generated automatically through your use of the platform. A full breakdown is listed below:

CT99 uses your information only for specific, legitimate purposes. No data is ever used beyond its intended purpose. A detailed breakdown of how your information is used is provided below:

• To create, manage, and secure your account
• To process deposits and withdrawals and maintain transaction records
• For KYC verification and age confirmation
• To prevent fraud, money laundering, and other criminal activity
• To provide customer support services
• To improve platform services and develop new features
• To comply with legal and regulatory obligations
• To notify consenting members about bonuses and promotions

CT99 never shares your data with third parties for advertising purposes. Your gaming history is used solely to improve responsible gaming measures — it is never used for marketing.

CT99 never sells your personal data, nor does it share it with third parties for advertising or marketing purposes. However, information may be shared in a limited number of circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and banking partners to process deposits and withdrawals.
• Game Providers: Limited session data is shared with game providers such as Evolution Gaming and Pragmatic Play to facilitate gameplay.
• Legal Authorities: Data may be disclosed to investigative authorities if required by law or by court order.
• KYC Partners: Certain information is shared with authorised KYC service providers for identity verification purposes.

All partner organisations are contractually bound to uphold the same high data protection standards as CT99. CT99 ensures that partners use any information received solely for the specified purpose.

CT99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser. CT99 uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure platform security. Disabling these cookies may cause the platform to function incorrectly.
• Functional cookies: To remember your language preference, game settings, and other personalised choices.
• Analytics cookies: To understand how the platform is used so we can improve our services. This data is aggregated and kept anonymous.

You can disable non-essential cookies through your browser settings. However, turning off certain cookies may affect the functionality of some platform features. Cookie settings within the CT99 App can be managed from your account preferences.

CT99 uses multiple layers of security to keep your data protected. Each layer has its own independent safeguard, so even if one layer is compromised, your information remains secure.

• All data transfers are secured with 256-bit TLS/SSL encryption
• Data stored on our servers is protected with AES-256 encryption
• Regular third-party security audits and penetration testing
• 24/7 security monitoring and detection of unusual activity
• Payment information is stored in compliance with PCI DSS standards
• Server access is restricted to a limited number of staff — only the relevant department, on a need-to-know basis

In the event of a data breach, CT99 will notify the relevant regulatory authority within the required timeframe and promptly inform any affected members. The steps taken in such situations are detailed in our Incident Response Plan.

As a CT99 member, you have specific rights over your own data. To exercise any of these rights, please contact our support team.

To exercise these rights support@ct99.lifeEmail us or reach out via live chat. CT99 typically responds to requests within 30 days. In some cases, legal obligations may prevent the immediate deletion of certain data.

CT99 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors. If CT99 becomes aware that a member is under 18, the account will be closed immediately and all associated data will be deleted.

If a parent suspects their child is using CT99, please contact support immediately. CT99 treats these matters with the highest priority.

CT99 may update this privacy policy from time to time. For any significant changes, members will be notified via SMS to their registered mobile number or by email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The latest version of this privacy policy is always available on the CT99 website. For any privacy-related questions, complaints, or requests, please contact us at the address below: